We strive to provide fast and reliable shipping to ensure our customers receive their orders in a timely manner. This shipping policy outlines the key details regarding order processing, shippin
Order Processing
- We process and ship most orders on the same day they are received. Orders placed after business hours, on weekends, or on holidays will be processed and shipped the next business day.
- If we encounter any issues with your order, we will attempt to contact you immediately to resolve them.
- Orders are shipped from our warehouse in New Jersey. Most packages are picked, packaged, and shipped within a few minutes to a few hours after the order is placed, depending on order size and complexity.
Shipping Carriers
We primarily use the following carriers for shipping:
- United States Postal Service (USPS)
- FedEx
- UPS
- DHL
- Asset-based trucking companies for large or freight orders
Please note: Although customers may select a preferred carrier or shipping method during checkout, we reserve the right to make the final carrier selection based on the order content, weight, volume, and delivery address.
Shipping Time
- Shipping times typically range from 3 to 10 business days for delivery within the United States, depending on the shipping destination and carrier.
- For orders to Alaska, Hawaii, and Canada, shipping may take longer.
- While we aim to ship orders quickly, external factors like weather conditions, holidays, annual events, or unforeseen circumstances such as pandemics (e.g., COVID-19) may affect shipping times.
Shipping Costs
Shipping fees are calculated based on carrier rates, packaging materials, and handling costs. Starting rates for shipping fees are approximately $10 for small orders. Additional charges may apply, such as:
- Residential delivery surcharge (approximately $4 for UPS and FedEx)
- Fuel surcharges
- Rural area delivery fees
- Hazardous material handling fees (approximately $50 per package if applicable)
Collect Shipping: We accept collect shipping for customers with a commercial UPS or FedEx account. A handling fee per box will be charged to cover packaging and handling costs.
Order Tracking
- We provide tracking information for all shipped orders. However, please note that UPS drivers may not always scan packages at the time of pickup, and tracking information may only become available closer to the delivery date.
- If you choose UPS for shipping, you may see "Label has been created" until the package is delivered. To avoid this, we typically prefer USPS, FedEx, or DHL during periods when UPS scanning issues occur.
Delivery Issues and Delays
- While we make every effort to ship orders promptly, we do not guarantee delivery times. Please allow up to 15 business days for delivery, especially during peak seasons or under adverse conditions.
- In the event of a significant shipping delay or delivery issue, such as a lost or undeliverable package, please contact the carrier directly to file a claim. ScienceKitStore will assist with the insurance claim process by providing necessary documentation.
International Shipping
For international orders, please note:
- Customers are responsible for all customs duties, taxes, and import fees.
- If an international shipment is returned due to refusal or non-payment of import duties, we will refund the product price only. Shipping charges are non-refundable, and customers will be responsible for any return shipping fees.
Shipping Inquiries
For any questions regarding shipping or if you require expedited shipping for time-sensitive orders, please contact our customer service team before placing your order.
Customer Service Contact Information:
- Phone: (973) 777-8667
- Email: info@ScienceKitStore.com
This policy ensures customers are informed about the shipping process and any potential costs or delays. Let me know if you need further customization!