we are committed to ensuring customer satisfaction with your purchases. If you are not satisfied with your order, please review our return policy below to understand the terms and conditions for returning products.
1. General Return Policy
a. Single Product Returns:
You may return a single unit of any product with a value up to $99, provided it is unopened and unused, within 7 days of the delivery date for a full refund of the product price (minus applicable fees, see section 4).
Use your online order number or invoice number as the return authorization and send the return via a trackable, insured mail service.
b. Multiple Product Returns or Orders Over $99:
If you wish to return multiple quantities of any product, or if the total value of the return exceeds $99, please contact our Customer Service team to request a Return Materials Authorization (RMA) number. All returns must be approved and authorized before being shipped back.
Requests to return products must be made within 30 days of receipt, and returned items must be received within 30 days of RMA issuance.
2. Products Not Eligible for Return
Certain products are non-returnable, including:
Products not in resalable condition (including damaged or missing packaging)
Refrigerated or perishable items
Special order or custom-manufactured products
Products not purchased from ScienceKitStore
Expired or near-expiration products
Discontinued items (marked as discontinued on our website)
3. Return Instructions
When returning products, include the following information in the package:
Customer name and address
ScienceKitStore order number or invoice number
Date of invoice
Product code(s) of the returned item(s)
Reason for return
ScienceKitStore RMA number (for orders exceeding $99)
4. Fees and Charges for Returns
All returns are subject to the following fees:
Bank processing fees: 5% of the total invoice.
Inspection/Testing fee: $60/hour for any package that has been opened by the customer. This fee is necessary to verify the product's integrity before repackaging and resale.
Restocking fees:
5% restocking fee (minimum of $10) for returns within 7 business days of the delivery date.
30% restocking fee for returns after 7 business days but within 30 days.
No returns are accepted after 30 days.
Disposal fee: A disposal fee may apply for any products deemed unsalable, contaminated, or in poor condition. Low-cost or small quantity products may automatically be classified in this category.
Note: While we offer free shipping on certain items, the shipping costs we incur are not refundable if you choose to return an order.
5. Return of Hazardous Materials
If you are returning hazardous materials, the return must comply with DOT regulations. Ensure the product is properly packed, labeled, and accompanied by the required shipping documents. The return authorization number must be clearly marked on the outside of the package.
6. Return of International Orders
If an international order is returned due to issues such as an undeliverable address or non-payment of import duties, we will refund the product price but not the shipping charges. Customers outside the United States are responsible for return shipping costs. If return shipping costs exceed the value of the product, you will be liable for the full invoice amount.
7. Damaged or Incorrect Orders
Please inspect your order upon delivery. If you notice any damage to the external packaging, make sure the carrier documents the damage on the delivery receipt. Keep all packaging materials for inspection. In case of product damage or shortage after opening the package, contact the carrier and ScienceKitStore within 7 days of delivery to request an inspection and submit a claim.
8. Refund Processing
Once we receive and inspect the returned product, we will notify you of the refund status. Refunds for approved returns will be processed within 7-10 business days and applied to your original method of payment.
9. Contact Us
For any questions about returns, refunds, or to request an RMA, please contact our Customer Service team:
MiniScience Company LLC
1059 Main Avenue, Clifton, NJ 07011, USA
Phone: (973) 777-8667
Email: info@ScienceKitStore.com